Terms & Conditions – the boring stuff!
I require a 30% deposit as confirmation of your order placed, this secures your date for my services and hiring china. This deposit is non refundable if you cancel.
The balance is payable no later than 14 days prior to the date of hire. I accept cash, bank transfer or cheques.
A separate refundable damage deposit of £50 to £200 (depending on party size) is payable when I deliver the china and is returned to you on collection and once the china is checked over.
Cancellation will be 100% of hire costs if cancelled within this 14 day period or 50% of hire costs if cancelled within a 30 day period.
Due to the eclectic nature of my collection, I cannot guarantee the tea sets will match, it looks more beautiful when you mix and match anyway! I do have many matching sets for small parties, please ask if this is important.
Set-up and event styling costs will depend on the size of the party/amount of crockery hired. Please contact me to discuss, we can always work something out within your budget!
Requests for additional items added to the order once the final balance is paid will be accommodated where possible but it cannot be guaranteed that they will be available. Payment for these items is due upon receipt of delivery.
I regret that the order may not be reduced after final payment.
My hire period covers up to 4 days. Prices quoted are for this period only, I can be flexible and will aim to work with you.
Delivery and collection within a 20 mile radius of Holbeach is free, beyond this I will charge 50p per mile. Don’t worry if you’re further afield, delivery is still cost effective.
Orders below £50 will have to be collected and returned unless you are around the corner!
During the hire period breakages or loss of any item is the full responsibility of the hirer until received back and checked by vintage tea service hire, hirers will be notified within 48 hours of recorded loss or damage and the charge that applies.
A deduction of £10 will be made for any milk jug sugar bowl or cake plate broken, damaged, chipped or missing. A deduction of £30 will be made for any teapot or cake stand broken, chipped or missing. The balance will be returned to the hirer by post within 10 days of the end of the hire period. If damage charges exceed the deposit the hirer agrees to pay excess.
Breakages don’t happen very often thankfully but if they do, don’t worry
Items will be in good vintage condition with no chips or cracks, due to the nature and age of the items, patterns and gilt can be expected to show signs of wear.
Requests for specific items and colour themes will be met where possible.
Goods for collection must be repacked safely in their original packaging and if washing up is required we ask that the items are carefully wiped/scraped and that sugar bowls and teapots/ coffee pots are thoroughly emptied.
If washing the crockery yourselves you agree not to use a dish washer.
Prices quoted at time of booking and upon receipt of the deposit will be honoured for the date of the event.
Vintage tea service hire Holbeach takes no responsibility in the event of any injury to any party through breakage of any equipment or any other accident during the hire period.